Assistant Manager - CRM - Real Estate - Khar

Raveshia Realtors; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Raveshia Realtors is seeking a detail-oriented Assistant Manager CRM to manage post-OC and possession-related activities on site. You will coordinate with internal teams and communicate with customers to ensure a smooth handover.

The role involves snagging, documentation, and ongoing customer interaction, including preparing possession letters, tracking payments, and reporting progress to management. Strong communication and multi-tasking are essential.

Qualifications

• 6 to 8 years of experience in CRM or post-sales, in real estate.
• Experience in possession and handover processes is preferred.
• Good communication and coordination skills.

Responsibilities

• Handle OC receipt to final possession handover with internal teams.
• Maintain documentation and records of customer interactions.
• Conduct snagging inspections with customers and track closures.
• Coordinate with relevant teams for timely resolutions.
• Prepare possession letters, forms, and payment records.
• Coordinate with accounts for payment status and closure.
• Provide post-OC updates and respond to customer queries.
• Follow standard operating procedures and share reports with management.

Skills

Communication skills

Coordination

Documentation

Job description

Job Summary

We are seeking a detail-oriented Assistant Manager CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.

Key Responsibilities

Post-OC & Possession Management

• Handle the process from OC receipt to final possession handover
• Follow internal processes and maintain documentation
• Maintain records of customer interactions and handovers

Snagging & Quality Coordination

• Conduct snagging inspections with customers
• Track and follow up on closure of observations
• Coordinate with relevant teams for resolution

Handover & Documentation

• Ensure units are ready prior to possession
• Prepare and verify documents such as possession letters, forms, and payment records
• Coordinate with accounts for payment status and closure
• Maintain proper documentation records (physical and digital)

Customer Interaction

• Act as a point of contact for customers after OC
• Respond to queries and provide updates
• Support a smooth possession experience

Coordination

• Work with internal departments including projects, legal, accounts, and facility teams
• Monitor completion of pre- and post-possession activities

Process & Reporting

• Follow standard operating procedures
• Maintain reports and share updates with management

Candidate Requirements

• 6 to 8 years of experience in CRM or post-sales, in real estate
• Experience in possession and handover processes is preferred
• Good communication and coordination skills
• Ability to manage multiple tasks and follow timelines
• Basic knowledge of documentation and reporting