Assistant Manager-CRM

Fairgrowth Management Consultants Pvt. Ltd.; Mumbai; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Fairgrowth Management Consultants Pvt. Ltd. in Mumbai seeks an Assistant Manager – CRM to manage post-OC and possession activities, coordinating with internal teams and customers to ensure a smooth handover.

The role requires attention to detail, strong communication, and the ability to manage multiple tasks against timelines.

Qualifications

• 4-5 years of experience in CRM or post-sales in real estate
• Experience in possession and handover processes preferred
• Strong communication and coordination skills
• Ability to manage multiple tasks and meet timelines
• Knowledge of documentation and reporting basics

Responsibilities

• Oversee OC receipt to final possession handover processes
• Maintain documentation and records of customer interactions
• Conduct snagging inspections with customers and track closures
• Prepare possession letters, forms, and payment records; coordinate with accounts
• Act as main contact for customers post-OC and provide updates
• Coordinate with projects, legal, accounts, facility teams; monitor post-possession activities
• Follow SOPs and maintain management reports

Skills

Coordination

Communication

Attention to detail

Process oriented

Accountability

Job description

Job Summary

We are seeking a detail-oriented Assistant Manager – CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.

Key Responsibilities

Post-OC & Possession Management

• Handle the process from OC receipt to final possession handover
• Follow internal processes and maintain documentation
• Maintain records of customer interactions and handovers

Snagging & Quality Coordination

• Conduct snagging inspections with customers
• Track and follow up on closure of observations
• Coordinate with relevant teams for resolution

Handover & Documentation

• Ensure units are ready prior to possession
• Prepare and verify documents such as possession letters, forms, and payment records
• Coordinate with accounts for payment status and closure
• Maintain proper documentation records (physical and digital)

Customer Interaction

• Act as a point of contact for customers after OC
• Respond to queries and provide updates
• Support a smooth possession experience

Coordination

• Work with internal departments including projects, legal, accounts, and facility teams
• Monitor completion of pre- and post-possession activities

Process & Reporting

• Follow standard operating procedures
• Maintain reports and share updates with management

Candidate Requirements

• 4-5 years of experience in CRM or post-sales, preferably in real estate
• Experience in possession and handover processes is preferred
• Good communication and coordination skills
• Ability to manage multiple tasks and follow timelines
• Basic knowledge of documentation and reporting

Key Skills

• Coordination and follow-up
• Attention to detail
• Communication skills
• Process-oriented approach
• Accountability

Job Types

Full-time, Permanent