Assistant General Manager

Keka Technologies Private Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Keka Technologies Private Limited is seeking a client relations professional to manage the full client lifecycle, from booking to handover, ensuring timely documentation and payments. You will coordinate with Sales, Legal, and Finance to keep processes smooth and compliant.

The role emphasizes proactive client engagement, accurate CRM data, and timely issue resolution to sustain satisfaction and retention in a dynamic environment.

Qualifications

• Own the complete customer lifecycle from booking to possession.
• Serve as the single point of contact for all client queries and concerns.
• Coordinate agreement drafting, registration, and handover documentation with legal and sales teams.
• Monitor receivables, reminders, and coordination with finance for payment schedules.
• Ensure accurate data entry and workflow tracking in CRM software.
• Maintain high satisfaction through proactive client engagement and timely issue resolution.
• Coordinate final inspections, handover schedules, and snag lists with project and facility teams.
• Liaise with Sales, Finance, Legal, Projects, and Facility Management teams for a smooth client experience.

Responsibilities

• Own the complete customer lifecycle from booking to possession.
• Serve as the single point of contact for client queries and concerns.
• Coordinate agreement drafting, registration, and handover documentation with legal and sales teams.
• Monitor receivables, send timely reminders, and coordinate with finance for payment schedules.
• Ensure accurate data entry and workflow tracking in CRM software.
• Maintain high satisfaction through proactive client engagement and timely issue resolution.
• Coordinate handover, inspections, and snag lists with project and facility teams.
• Liaise with Sales, Finance, Legal, Projects, and Facility Management for a smooth client experience.

Skills

Client communication

Documentation

Cross-functional collaboration

Attention to detail

Tools

CRM software

Job description

Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.

Client Communication:

Serve as the single point of contact for all client queries and concerns. Provide timely, professional, and accurate responses in alignment with brand standards.

Documentation & Legal Coordination:

Manage agreement drafting, registration coordination, and handover documentation in liaison with legal and sales teams.

Monitor receivables, send timely reminders, and coordinate with finance teams to ensure adherence to payment schedules.

CRM System Oversight:

Ensure accurate data entry and workflow tracking in CRM software. Generate reports and analytics for management.

Customer Satisfaction & Retention:

Maintain high satisfaction scores through proactive client engagement, timely issue resolution, and consistent feedback collection.

Handover Management:

Coordinate final inspections, handover schedules, and manage snag lists in collaboration with project and facility teams.

Cross-functional Coordination:

Liaise with Sales, Finance, Legal, Projects, and Facility Management teams to ensure a smooth client experience.