Assistant General Manager

The Ark,Pune; Maharashtra; On-site; INR 550,000 - 850,000; Full time

Job summary

The Ark Pune is seeking a Post-Sales & Client Success professional to own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.

You will coordinate cross-functional teams, manage CRM data and reports, handle client queries, oversee handovers, and drive satisfaction and retention through proactive engagement.

Qualifications

• Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.
• Serve as the single point of contact for all client queries and concerns. Provide timely, professional, and accurate responses in alignment with brand standards.
• Coordinate agreement drafting, registration coordination, and handover documentation with legal and sales teams.

Responsibilities

• Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.
• Serve as the single point of contact for all client queries and concerns, with brand-aligned responses.
• Coordinate documentation, agreement drafting, and handover in liaison with legal and sales teams.
• Monitor receivables, send timely reminders, and coordinate with finance to adhere to payment schedules.
• Ensure accurate data entry and workflow tracking in CRM; generate reports and analytics for management.
• Maintain high satisfaction scores through proactive client engagement, timely issue resolution, and feedback collection.
• Coordinate final inspections, handover schedules, and manage snag lists with project and facility teams.
• Liaise with Sales, Finance, Legal, Projects, and Facility Management for a smooth client experience.

Job description

Post-Sales Process Management

Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.

Client Communication

Serve as the single point of contact for all client queries and concerns. Provide timely, professional, and accurate responses in alignment with brand standards.

Documentation & Legal Coordination

Manage agreement drafting, registration coordination, and handover documentation in liaison with legal and sales teams.

Payment Collection & Reconciliation

Monitor receivables, send timely reminders, and coordinate with finance teams to ensure adherence to payment schedules.

CRM System Oversight

Ensure accurate data entry and workflow tracking in CRM software. Generate reports and analytics for management.

Customer Satisfaction & Retention

Maintain high satisfaction scores through proactive client engagement, timely issue resolution, and consistent feedback collection.

Handover Management

Coordinate final inspections, handover schedules, and manage snag lists in collaboration with project and facility teams.

Cross-functional Coordination

Liaise with Sales, Finance, Legal, Projects, and Facility Management teams to ensure a smooth client experience.