Assistant Manager

SHAI Global Analytics, Inc.; Chengalpattu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SHAI Global Analytics, Inc. is seeking an Assistant Manager in Tamil Nadu to lead AR teams, optimize revenue cycle workflows, and improve collections. The role requires 5+ years of leadership experience in U.S. Healthcare AR and a track record of driving SLA-compliant performance.

The position is full-time, on-site in Tambaram, with responsibilities spanning mentoring, process improvements, and client coordination. Night shift willingness is anticipated.

Qualifications

• 10+ years of experience in U.S. Healthcare AR
• Manager level or above experience in AR operations
• Strong expertise in AR follow-up, denial management, and appeals

Responsibilities

• Lead, mentor, and manage AR teams to reduce aging and maximize collections
• Oversee day-to-day team operations and monitor SLA adherence
• Track and analyze AR metrics and production reports
• Design and implement process improvements to boost productivity and quality
• Support pilot projects and ensure smooth transitions to production teams
• Resolve team performance issues in collaboration with stakeholders
• Plan and coordinate training for new hires and team members
• Conduct regular client calls and reviews to assess performance
• Identify skills gaps and coordinate retraining initiatives
• Build and maintain strong client relationships through communications and delivery

Skills

AR follow-up

Denial management

Appeals processing

Leadership

Stakeholder management

Job description

Job Summary

Job Title: Assistant Manager

Location: Tambaram, Tamil Nadu, India

Industry: Health Care

Job Details

• Job Type: Full time
• Work Experience: 5+ years

Key Responsibilities

• Lead, mentor, and manage AR teams to meet and exceed client expectations by reducing AR aging and maximizing collections.
• Oversee day-to-day team operations, including monitoring workflows and daily productivity targets to ensure adherence to agreed Service Level Agreements (SLAs).
• Tracking, analyzing, and maintaining key performance metrics, including collections and operational reports.
• Design and implement process improvements to enhance productivity, quality, and overall team performance.
• Support and participate in new pilot projects, ensuring effective knowledge transfer and smooth transitions to production teams.
• Address and resolve team-related issues, including performance concerns and interpersonal conflicts, in collaboration with stakeholders.
• Learn and implement new client systems and processes; plan and coordinate training sessions for new hires and existing team members based on project needs.
• Conduct regular client calls and reviews to assess performance, identify improvement opportunities, and enhance client satisfaction.
• Identify skill and knowledge gaps within the team and work with department trainers to plan and execute retraining initiatives.
• Build and maintain strong client relationships through effective communication, issue resolution, and consistent service delivery.

Eligibility Criteria

• 10+ years of experience in U.S. Healthcare AR, with current or prior experience at the Manager level or above.
• Strong expertise in AR follow-up, denial management, and appeals within U.S. Healthcare Revenue Cycle Management (RCM).
• Willingness to work night shifts.
• Ability to join within 30 days.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.