Assistant Manager

SHAI Health; Chengalpattu; Sur place; INR 2 200 000 - 4 200 000; Plein temps

Résumé du poste

SHAI Health in India seeks an experienced AR Manager to lead a skilled team handling U.S. Healthcare AR. The role focuses on reducing aging, maximizing collections, mentoring staff, and maintaining strict SLAs across shifts.

You will drive process improvements, oversee performance metrics, and collaborate on new pilots. Candidates should have 10+ years in US AR, strong denial management skills, and be available for night shifts and a 30‑day joiner timeline.

Qualifications

• 10+ years of experience in U.S. Healthcare AR at Manager level or above.
• Strong expertise in AR follow-up, denial management, and appeals within U.S. Healthcare RCM.
• Willingness to work night shifts.
• Ability to join within 30 days.

Responsabilités

• Lead, mentor, and manage AR teams to reduce aging and maximize collections.
• Oversee day-to-day team operations and ensure SLA adherence.
• Track and analyze collections and operational metrics to drive performance.
• Design and implement process improvements to boost productivity and quality.
• Support new pilot projects and ensure smooth transitions to production teams.
• Address performance and interpersonal issues in collaboration with stakeholders.
• Plan training sessions for new hires and existing team members based on project needs.
• Conduct regular client calls and reviews to assess performance and identify improvements.
• Identify skill gaps and coordinate retraining initiatives with department trainers.
• Build and maintain strong client relationships through effective communication and service delivery.

Connaissances

AR management

Leadership & mentoring

Client relationship management

Performance metrics & analytics

Training & onboarding

Night shift readiness

Description du poste

Key Responsibilities

• Lead, mentor, and manage AR teams to meet and exceed client expectations by reducing AR aging and maximizing collections.
• Oversee day-to-day team operations, including:
• Monitoring workflows and daily productivity targets to ensure adherence to agreed Service Level Agreements (SLAs).
• Tracking, analyzing, and maintaining key performance metrics, including collections and operational reports.
• Design and implement process improvements to enhance productivity, quality, and overall team performance.
• Support and participate in new pilot projects, ensuring effective knowledge transfer and smooth transitions to production teams.
• Address and resolve team-related issues, including performance concerns and interpersonal conflicts, in collaboration with stakeholders.
• Learn and implement new client systems and processes; plan and coordinate training sessions for new hires and existing team members based on project needs.
• Conduct regular client calls and reviews to assess performance, identify improvement opportunities, and enhance client satisfaction.
• Identify skill and knowledge gaps within the team and work with department trainers to plan and execute retraining initiatives.
• Build and maintain strong client relationships through effective communication, issue resolution, and consistent service delivery.

Eligibility Criteria

• 10+ years of experience in U.S. Healthcare AR, with current or prior experience at the Manager level or above.
• Strong expertise in AR follow-up, denial management, and appeals within U.S. Healthcare Revenue Cycle Management (RCM).
• Willingness to work night shifts.
• Ability to join within 30 days.