Assistant Guest Relations Executive

Fortis Healthcare Limited; Chennai District; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Fortis Healthcare Limited in Chennai seeks an Assistant Guest Relations to support guests and patients with warm, professional service. You will act as a liaison between patients, visitors and hospital staff, addressing queries and concerns to ensure smooth operations and a positive patient experience across the hospital location.

Strong interpersonal skills, empathy, and the ability to stay calm under pressure are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle guest queries with empathy and professionalism.
• Team player with a customer-service mindset.

Responsibilities

• Assist guests and patients with information and directions within the hospital.
• Act as liaison between patients, visitors and hospital staff to ensure smooth communication.
• Address guest queries and concerns promptly to enhance patient experience.
• Support hospital service excellence initiatives and contribute to a welcoming environment.

Job description

Assistant Guest Relations

• The role involves assisting guests and patients in a healthcare setting, ensuring smooth communication and service.
• The Assistant Guest Relations Executive acts as a liaison between patients, visitors, and hospital staff.
• The position requires good interpersonal skills and the ability to handle guest queries and concerns effectively.
• The job is based in Chennai, specifically at a hospital location.
• No specific skills, languages, or experience details are provided in the description.
• The role supports the hospital's patient care and service excellence initiatives.