Front Office Executive

GEM Hospital; Chennai District; On-site; INR 167,400 - 279,000; Full time

Job summary

A healthcare facility in Chennai is seeking a dedicated Front Office Executive to manage patient interactions and administrative tasks. This full-time, on-site role involves greeting patients, handling appointments, and ensuring a welcoming environment. The ideal candidate will possess excellent communication skills and organizational abilities. A competitive salary of ₹15,000 - ₹25,000 monthly is offered along with a supportive work culture focused on professional development.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Experience in a healthcare setting is a plus.

Responsibilities

• Greet and assist patients and visitors politely.
• Handle patient registration and maintain records.
• Attend phone calls and respond to inquiries.
• Guide patients through admission and discharge processes.
• Assist in billing-related queries and handle receipts.
• Address patient concerns effectively.

Skills

Patient interaction

Communication skills

Organizational skills

Customer service orientation

Job description

Description

GEM Hospital is looking for a dedicated Front Office Executive to join our team in Chennai. This full-time, on-site position offers a fantastic opportunity to be the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience within our healthcare facility.

In this role, you will play a crucial part in managing the front office operations, contributing to the overall patient experience at GEM Hospital. You'll be responsible for coordinating appointments, handling inquiries, and supporting various administrative tasks that keep our hospital running smoothly. We offer a competitive salary range of ₹15,000 - ₹25,000 monthly, along with a supportive work environment focused on professional development and patient care excellence.

Responsibilities

• Duties and Responsibilities
• Patient Interaction & Reception
  • Greet and assist patients, visitors, and attendants politely.
  • Provide information about hospital services, departments, and doctors.
• Appointments & Registration
  • Handle patient registration and maintain accurate records in HIMS.
  • Manage doctor appointments and confirm schedules.
• Communication Management
  • Attend phone calls, respond to inquiries, and transfer calls appropriately.
  • Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.
• Admission & Discharge Support
  • Guide patients through admission and discharge processes.
  • Ensure necessary documents are collected and updated.
• Billing & Cash Handling
  • Assist in billing-related queries.
  • Handle cash/receipts and reconcile transactions.
• Customer Service & Issue Resolution
  • Address patient concerns with empathy and elevate unresolved issues to the Manager.
• General Administration
  • Maintain cleanliness and orderliness of reception and waiting areas.
  • Ensure compliance with hospital policies and confidentiality norms.