Receptionist

Kangaroo Care Hospital; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Kangaroo Care Hospital in Bengaluru, India, is seeking a Guest Relations Executive to enhance patient and visitor experiences. You will act as a liaison between patients, families, and healthcare professionals, ensuring compassionate service and smooth access to information and services.

The role focuses on welcoming guests, guiding them through procedures, resolving inquiries, and supporting a welcoming hospital environment.

Qualifications

• Experience in guest relations or customer service in healthcare is preferred.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Responsibilities

• Welcome and assist patients and visitors with a warm, professional demeanor.
• Provide information about facilities, services, and procedures.
• Assist with navigation, appointments, and scheduling.
• Address concerns and complaints empathetically and resolve issues promptly.
• Maintain accurate records of interactions and feedback for continuous improvement.
• Collaborate with medical staff to address patient needs and ensure a positive experience.

Skills

Empathy

Service orientation

Communication skills

Problem-solving

Teamwork

Job description

Role & responsibilities

Job Description

The Guest Relations Executive plays a vital role in enhancing the overall patient and visitor experience within a healthcare setting. This position acts as a liaison between patients, families, and healthcare professionals, ensuring that all guests receive exceptional care and service.

Patient and Visitor Relations

• Welcome and greet patients and visitors upon arrival.
• Provide comprehensive information about the facility, services, and procedures.
• Assist patients and visitors with navigation, wayfinding, and appointment scheduling.
• Address concerns, questions, and complaints with empathy and professionalism.
• Resolve issues promptly and effectively, ensuring patient satisfaction.
• Maintain a welcoming and supportive environment for all guests.
• Collaborate with healthcare professionals to address patient needs and concerns.

Communication and Coordination

• Communicate effectively with patients, families, staff, and other stakeholders.
• Maintain accurate records of patient interactions and concerns.
• Develop and implement strategies to enhance patient satisfaction.
• Provide feedback and recommendations to management regarding patient experiences.

Operational Support

• Assist with the development and implementation of patient experience programs.
• Maintain a clean, organized, and inviting environment for guests.
• Manage patient feedback systems and surveys.
• Participate in team meetings and professional development opportunities.

Key Competencies

• Empathy and Compassion: Understanding and responding to the needs and emotions of patients and visitors
• Service Orientation: Going above and beyond to provide exceptional service.
• Communication Skills: Clearly and effectively communicating with diverse individuals.
• Problem-solving Skills: Identifying and resolving issues in a timely and efficient manner.
• Teamwork and Collaboration: Working effectively with colleagues and other departments.

Responsible for any other additional responsibilities assigned by the Management from time to time.