Guest Relation Executive -GRE

Virinchi Hospital; Hyderabad; On-site; INR 400,000 - 500,000; Full time

Job summary

Virinchi Hospital invites an experienced Guest Relations Executive to manage guest interactions, ensure a high-quality experience, and coordinate with internal teams for smooth service delivery across OPD, IPD, diagnostics, and billing.

The ideal candidate has 4+ years in guest relations or related roles, a Bachelor's degree in Hospitality/Hotel Management, and a calm, empathetic communication style to support patients, attendants, and visitors throughout their hospital journey.

Qualifications

• Bachelor’s degree in Hospitality/Hotel Management or related field.
• 4+ years of experience in guest relations or related roles.
• Strong communication and empathetic customer service skills.
• Ability to coordinate with multiple hospital departments to ensure smooth service delivery.

Responsibilities

• Welcome and greet patients, attendants, and visitors in a courteous and professional manner.
• Assist patients and their attendants with hospital services, facilities, procedures, and directions.
• Provide accurate information regarding OPD, IPD, diagnostics, pharmacy, billing, insurance, and other hospital services.
• Maintain accurate guest/patient interaction records.
• Support smooth coordination during admissions, discharges, transfers, and appointments.
• Follow up with patients/attendants to ensure concerns have been appropriately addressed.
• Facilitate communication between patients and relevant hospital departments.
• Assist elderly patients, differently abled patients, and those requiring additional support.
• Collect patient feedback and communicate recurring issues to the concerned department.
• Ensure a smooth and positive patient experience throughout the hospital visit.

Skills

Guest relations

Hospitality

Front office

Customer service

Coordination

Empathy & communication

Education

Bachelor’s degree in Hospitality/Hotel Management

Job description

Job Title: Guest Relations Executive (GRE)

Location: Hyderabad

Experience: 4+ Years

Salary: Up to 5 LPA

Employment Type: Full-time

Preferred Background: Non-healthcare industry experience preferred

Job Summary

We are looking for an experienced and well-presented Guest Relations Executive to manage guest interactions, ensure a high-quality experience, and coordinate with internal teams for smooth service delivery.

Key Responsibilities

• Welcome and greet patients, attendants, and visitors in a courteous and professional manner.
• Assist patients and their attendants with hospital services, facilities, procedures, and directions.
• Provide accurate information regarding OPD, IPD, diagnostics, pharmacy, billing, insurance, and other hospital services.
• Maintain accurate guest/patient interaction records.
• Support smooth coordination during admissions, discharges, transfers, and appointments.
• Follow up with patients/attendants to ensure concerns have been appropriately addressed.
• Facilitate communication between patients and relevant hospital departments.
• Assist elderly patients, differently abled patients, and those requiring additional support.
• Collect patient feedback and communicate recurring issues to the concerned department.
• Ensure a smooth and positive patient experience throughout the hospital visit.

Required Skills

• Bachelor's degree; Hospitality/Hotel Management preferred.
• 5+ years of experience in guest relations, hospitality, front office, premium customer service, corporate relations, or similar roles.
• Ability to monitor patient satisfaction and identify areas for service improvement.
• Ability to build trust, understand patient concerns, and ensure a positive patient experience.
• Strong coordination with doctors, nursing, billing, pharmacy, diagnostics, insurance/TPA, housekeeping, security, and administration.

Preferred Skills

• Candidates with a non-healthcare recruitment background.
• Should be able to Handle complaints with empathy, patience, and appropriate communication.
• Ability to remain calm and professional while handling emotionally sensitive or escalated situations.
• Experience in collecting, analyzing, documenting, and following up on patient feedback.

Thanks & Regards

G Naga Sravani - HRD

[e-mail]