Assistant Front Office Manager

Royal Orchid & Regenta Hotels; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Royal Orchid & Regenta Hotels in Gurugram is seeking a Front Office professional to lead the front office team, ensure smooth check-in/check-out, and deliver outstanding guest service.

The role involves coordinating with other departments, handling guest complaints with professionalism, and maintaining accurate records of room assignments and guest information while training staff to uphold hospitality standards.

Responsibilities

• Manage the front office team to ensure excellent customer service and efficient check-in/check-out processes.
• Coordinate with other departments to maintain seamless hotel operations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Supervise and train front office staff on hospitality industry standards and best practices.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of hotel transactions, including room assignments and guest information.

Job description

• Manage the front office team to ensure excellent customer service and efficient check-in/check-out processes.
• Coordinate with other departments to maintain seamless hotel operations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Supervise and train front office staff on hospitality industry standards and best practices.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of hotel transactions, including room assignments and guest information.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.