Assistant Manager Front Office

Hyatt Regency; Kolkata District; On-site; INR 500,000 - 900,000; Full time

Job summary

Hyatt Regency Kolkata is seeking an experienced Front Office Manager to lead the front desk team, ensure exceptional guest service, and oversee smooth check-in/check-out processes.

You will implement strategies to improve customer satisfaction, reduce wait times, and coordinate with housekeeping and other departments to deliver seamless guest experiences. Applicants should model company policies and uphold high security and service standards.

Qualifications

• Experience in hotel front office operations.

Responsibilities

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Develop and implement strategies to enhance front office operations, including improving customer satisfaction and reducing wait times.
• Coordinate with other departments to ensure seamless guest experiences, such as room preparation and issue resolution.
• Analyze front office performance metrics to identify areas for improvement and implement corrective actions.
• Train and mentor front office staff on best practices and company policies.
• Ensure compliance with industry standards and regulations, maintaining high levels of security and integrity.

Job description

• Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes.
• Develop and implement strategies to enhance front office operations, including improving customer satisfaction and reducing wait times.
• Coordinate with other departments to ensure seamless guest experiences, such as room preparation and issue resolution.
• Analyze front office performance metrics to identify areas for improvement and implement corrective actions.
• Train and mentor front office staff on best practices and company policies.
• Ensure compliance with industry standards and regulations, maintaining high levels of security and integrity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.