Assistant Front Office Manager

Coorg Wilderness Resort & Spa, Madikeri Unit of The Paul John Resorts & Hotels; Madikeri; On-site; INR 400,000 - 700,000; Full time

Job summary

Coorg Wilderness Resort & Spa, Madikeri Unit of The Paul John Resorts & Hotels, is seeking a Front Office operations lead to ensure guests enjoy a smooth, memorable stay. You will bridge front office and back office functions, coordinating during peak times to keep service seamless.

Responsibilities include overseeing Front Office operations, resolving issues promptly, and maintaining high standards of guest experience to deliver an outstanding stay.

Qualifications

• Excellent communication and customer relations skills.
• Highly organized, results-oriented, with the ability to be flexible & work well under pressure.
• Knowledge of Opera PMS is required.

Responsibilities

• Take charge of the Front Office operations and ensure a smooth running stay for guests.
• Act as the bridge between the front and back office to coordinate seamless service.
• Supervise daily routines to maintain high standards of guest handling and efficiency.
• Resolve guest issues promptly to guarantee a fantastic overall stay.

Skills

Communication & customer relations

Organizational skills

Pressure management

Tools

Opera PMS

Job description

Take charge of the operations of the Front Office. Ensures guests have a smooth running stay at the hotel Act as the bridge between the front & the back office. While coordinating the operation also ensure that all guests experience a fantastic stay

Required Candidate profile

• Well-developed communication & customer relations skills.
• Highly organized & results-oriented with the ability to be flexible & work well under pressure.
• Knowledge of Opera is required.