Assistant Facility Manager Soft Services

JLL; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL in Mumbai, Goregaon East, seeks an Assistant Facility Manager for Soft Services. The role is based on a front desk presence, welcoming visitors, guiding employees, and ensuring smooth daily operations.

You will handle calls, maintain records, and support event and report generation within a busy corporate environment. The position requires a graduate in any discipline with 1–5 years of front desk management or reception experience, and a proactive, professional demeanor.

Qualifications

• General office administration and coordination.
• Experience in housekeeping/housekeeping services preferred.
• Cafeteria/pantry management is a plus.

Responsibilities

• Serving on the front lines of customer service.
• Front desk management and reception duties to greet visitors.
• Handle all incoming and outgoing calls and distribution.
• Maintain and update records and databases daily.
• Contribute to monthly management reports for the client and support emergency procedures.
• Develop policies and procedures for reception activities and meetings.
• Coordinate conference rooms, events and related tasks.

Skills

General Administration

Housekeeping (HK)

Pantry

Cafeteria

Vendor management

Cost control

Floor management

Corporate experience

Education

Any degree or Hotel Background

Job description

Designation

Assistant Facility Manager Soft Services

Qualification

Any degree or Hotel Background is preferred

Experience Required

5+ Years

Shift Timings

Rotational shift

Work Schedule

6 days per week

Work location

Mumbai, Goregaon East.

Skills

General Administration, HK, Pantry, cafeteria, vendor management, cost control and floor Management and corporate experience is Mandatory.

Work Dynamics

What this job involves

Serving on the front lines of customer service.

Are you a people person who can make daily interactions such a breeze?

In this role, you'll be in charge of one of the busiest places in the office - front desk. Constantly on the go, you'll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business: Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you'll be expected to develop policies and procedures needed for all functions in the reception. As needed, you'll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years' experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff - regardless of their level and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.