Business Support, Guest Services

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

Jones Lang LaSalle Incorporated is seeking a proactive Front Desk/Guest Services professional for an on-site role in Navi Mumbai, MH. You will warmly welcome visitors, manage badges, and maintain a smooth front office operation throughout a busy workday.

The role requires 1–5 years’ experience in front desk/reception, strong customer service, and solid computer skills (MS Office). You will coordinate with hosts, support safety briefings, and uphold professional standards in line with client

Qualifications

• Graduate in any discipline.
• 1–5 years’ experience in front desk or reception is preferred.
• Proficiency in MS Office and computer systems.

Responsibilities

• Greet visitors/clients with a friendly, courteous front office service reflecting the corporate image.
• Issue visitor badges/temporary cards and coordinate with hosts for arrival
• Maintain visitor log books and assist with safety/security procedures
• Provide safety briefings to visitors and candidates; communicate emergency instructions
• Ensure lobby, lifts and public areas are clean and presentable
• Coordinate with night shift to ensure badges for large parties are prepared
• Handle complaints/feedback and escalate as needed
• Support crisis management and business continuity drills when required

Skills

Customer service

Front desk mgmt

Computer literacy

Multitasking

Communication

Education

Graduate in any discipline

Tools

MS Office

Job description

## Business Support, Guest ServicesApply: On-site: Navi Mumbai, MH: Full time: Posted Today: REQ532837**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Serving on the front lines of customer serviceAre you a people person who can make daily interactions such a breeze?In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.**Responsibilities****Key Operations delivery*** Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.* Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.* Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.* Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.* Ensure Accenture specific processes/manuals is followed* Visitor admission is properly authorized* Maintained visitor log book and book taxis if required* Assisting with special needs for visitors with disabilities.* Ensuring basic cleanliness of lobby, lifts and public area.* Ensure the laptop details are scanned and check for Govt. ID’s.* Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.* Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival* Client safety and security protocols are followed* Daily reconciliation & shredding of daily badges.* Participate in Emergency Evacuation procedures including crisis management and business continuity.**Sound like you? To apply you need to be:**A highly skilled professionalYou should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.A client service champA strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.**What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**Location:**On-site –Navi Mumbai, MH**Scheduled Weekly Hours:**48