Guest Relations Executive

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 279,000 - 391,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Navi Mumbai is seeking a proactive front desk coordinator. You will warmly welcome visitors and guide them, while handling calls, distribution, and daily administrative tasks.

You’ll contribute to improving front desk operations, ensure compliance with safety regulations, and support event/ conference room coordination and reporting.

Qualifications

• Graduate in any discipline.
• 1–5 years of experience in front desk or reception.
• Familiar with occupational safety requirements and client reporting.

Responsibilities

• Greet visitors and guide them and employees to appropriate locations.
• Handle all incoming and outgoing calls and distribution.
• Maintain and update records and databases including call tracking and client contacts.
• Assist with monthly management reports and emergency evacuation procedures.
• Develop policies and procedures for front desk functions.
• Manage conference rooms, events, and related coordination.

Skills

Front desk

Customer service

Multitasking

People skills

Office software

Policy compliance

Education

Bachelor’s degree or equivalent

Tools

Computer literacy

Job description

Job Summary

In this role, you'll be in charge of one of the busiest places in the office-the front desk. Constantly on the go, you'll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Responsibilities

• Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts.
• Much of your time will also be spent on general admin activities and other help desk tasks.
• Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.
• Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures.
• On top of these, you'll be expected to develop policies and procedures needed for all functions in the reception.
• As needed, you'll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Requirements

• A highly skilled professional
• You should be a graduate in any discipline and have one to five years experience in front desk management or reception.
• Proven experience with continuous improvement initiatives and client reporting is also vital for this role.
• If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

Skills / Competencies

• A client service champ
• A strong customer service focus is a pre-requisite of this job.
• Unmatched people skills that can help you ease your interactions with a wide range of client staff-regardless of their level-and their demands
• An outstanding multitasking talent also provides a perfect complement to your skill set.
• Front desk management or reception
• Continuous improvement initiatives and client reporting
• Occupational safety requirements
• Computer literacy
• Ability to manage activities using different systems
• Managing conference rooms, events, and flower arrangement coordination

Location

On-site - Navi Mumbai, MH

Scheduled Weekly Hours

48