Assistant Channel Sales Manager

DTDC Express; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

DTDC Express in Bengaluru is seeking a seasoned Channel Management professional to drive growth through new franchise acquisitions and strong client relationships. You will expand reach, liaise with existing customers, and coordinate with sales and operations to ensure timely delivery and satisfaction.

Responsibilities include developing franchise roadmaps, tracking performance, managing payments, and guiding teams in digitization and online operations.

Qualifications

• Graduation in any discipline with 5–6 years in channel management and sales.
• Experience in logistics and transportation, franchisee management.
• Strong client handling and negotiation abilities.

Responsibilities

• Expand business reach in new areas and liaise with clients for satisfaction and efficiency.
• Branding to attract franchises and manage franchise roadmap to meet sales targets.
• Monitor payments, track performance, and provide CRM support to franchises.
• Train teams and franchise owners in digitization and online operations; lead international initiatives.

Skills

Client relationship management

Negotiation skills

Interpersonal communication

Team coordination

Education

Graduation (any discipline)

Job description

JOB DESCRIPTION.

KEY RESPONSIBILITIES.

Strategic and Tactical: Networking and liaising in order to expand reach of business in new areas. Liaising with existing clients to ensure satisfaction and efficiency. Growing business to assist in competing with new Freedom Express rates. Responsible for branding to attract franchises and tracking new initiatives for sales support Creating, managing and implementing franchise roadmap for growth and for achieving sales targets Liaising and following up with franchises on customer issues and to assist in CRM support. Responsible for intimation of team and channel partners on project execution timelines. Handling international business initiatives.

Operational: Working with franchise and new customers for sales growth. Working on franchise incentives and achievability of goals on a regular basis. Tracking defaulters and following up to ensure efficiency and high levels of performance. Responsible for monitoring and collecting payments on the basis of target dates. Tracking and reviewing projects to ensure timely implementation. Responsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries)Tracking service performance of subordinates, responsible for real time updation of records. Training team and franchise owners in adoption of digitization and online operations. Ensuring collection targets are met with complete efficiency. Providing support to franchises on MIS and related areas.

DESIRED KNOWLEDGE AND EXPERIENC.

EQualification: Graduation (any discipline) with 5-6 years of experience in Channel Management and Development, Sales & Customer Relationship Management. At least 3 years of experience in logistics and transportation industry in the area of franchisee management.

Knowledge & Abilities: Ability to manage client relationships & expectations. Knowledge of market dynamics in courier, transportation and logistics industry. Interpersonal Sensitivity. Proven negotiation skills. Ability to inspire confidence and create trust. Excellent Interpersonal and communication skills

Work Location : Bangalore (Gulbarga)

Only Males we required.