Branch Manager- Operations

Max Transtech Limited; Pathankot; On-site; INR 500,000 - 700,000; Full time

Job summary

A logistics company in Pathankot is seeking an experienced Branch Manager to oversee daily operations, ensure service quality, and manage staff hiring. The ideal candidate will have 3-5 years of experience in logistics, strong leadership skills, and proficiency in transport operations. Fluency in English and Hindi is required, along with a tech-savvy approach using MS Office and ERP platforms. This role involves local travel for client engagement and maintaining client relationships.

Qualifications

• 3-5 years of experience in branch or hub operations within logistics companies.
• Familiarity with Agra and surrounding regional markets.
• Willingness to travel locally for customer engagements.

Responsibilities

• Ensure smooth daily operations of the branch.
• Maintain service quality in POD management.
• Conduct regular training for staff.

Skills

Transport operations knowledge

Strong leadership

Analytical skills

Customer-centric approach

Fluent in English

Fluent in Hindi

Education

Graduate in any discipline

Specialization in Logistics/Supply Chain Management

Tools

MS Office

ERP platforms

Job description

• Ensure smooth daily operations of the branch, including pickups, transit, and delivery in adherence to SLAs and TATs.
• Maintain service quality and reduce service gaps in POD management and DEPSI (Damage, Excess, Pilferage, Shortage, Interchange).
• Weekly market visit for Local client acquisition and maintain existing client relationships through regular engagement.
• Candidate should have self local network to manage additional load during sale period / festive season with due coordination with HO (Head- Quarter) and Manage vendor performance and timely invoice closure
• Managing staff Hiring and cost optimization to run a smooth profitable Branch
• Conduct regular Training to ensure client SOP and operation hygiene.

Qualifications & Experience:

• Graduate in any discipline; candidates with specialization in Logistics/Supply Chain Management preferred.
• Minimum 3 -5 years of experience in branch or hub operations within reputed courier/logistics companies (B2B/B2C).
• Strong knowledge of transport operations, WMS, and TMS systems.
• Familiarity with Agra and surrounding regional markets, including industrial and customer hubs.
• Fluency in English and Hindi; knowledge of the local dialect is a plus.
• Willingness to travel locally for customer meetings and reviews (minimum 7 days/month).
• Strong leadership & team management
• Operational excellence mindset
• Customer-centric approach
• Analytical and result-oriented
• Strong follow-up & problem-solving skills
• Tech-savvy with working knowledge of MS Office & ERP platforms
• Excellent communication & interpersonal skills