Area Service Manager Electronics

Galaxy Resource Private Limited; Lucknow; On-site; INR 450,000 - 1,200,000; Full time

Job summary

Galaxy Resource Private Limited (GRPL India) in Lucknow seeks an Area Service Manager Electronics to lead a service- technician team and oversee daily operations for LED TVs, air conditioners, and washing machines.

The role requires 5–10 years of experience in service/repair of consumer electronics, a Bachelor’s degree in Electronics or related field, and strong leadership and CRM skills. Expect budget control and a focus on customer satisfaction in a dynamic, Pan-India context.

Qualifications

• Bachelor's degree in electronics or related field.
• 5–10 years of experience in service/repair of consumer electronics.
• Managerial or leadership experience required.
• Strong technical knowledge of LED TVs, ACs, and washing machines.
• Proficiency in CRM software and service tools.
• Excellent team and communication skills.

Responsibilities

• Lead, mentor, and manage a team of service technicians, providing training and performance evaluations.
• Oversee daily service operations, including scheduling, dispatch, spare parts management, and quality control.
• Identify and appoint new service centers to expand service coverage.
• Ensure customer satisfaction by addressing service-related issues and resolving complaints.
• Apply in-depth technical knowledge to troubleshoot issues related to LED TVs, ACs, and washing machines.

Skills

Team leadership

Service operations

Budget management

Customer satisfaction

Technical knowledge

CRM software

Communication skills

Education

Bachelor's degree in Electronics/Electrical Engineering or related field

Tools

CRM software

Job description

This full time Area Service Manager Electronics vacancy in Lucknow is being filled by Galaxy Resource Private Limited, Lucknow’s recruitment and staffing firm (GRPL India). Experience needed: 5-10 Years. Pay on offer: ₹4.5–12 LPA.

Recruiter: Galaxy Resource Private Limited (GRPL India). Location: Pan India

Job at a glance

• Role: Area Service Manager Electronics
• Location: Lucknow, Uttar Pradesh
• Salary: ₹4.5–12 LPA
• Job type: Full Time
• Experience: 5-10 Years
• Openings: 1
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Area Service Manager Electronics

• Team Leadership: Lead, mentor, and manage a team of service technicians, providing training and performance evaluations to ensure top-notch service quality.
• Service Operations Management: Oversee daily service operations, including scheduling, dispatch, spare parts management, and service quality control.
• Service Center Appointment: Identify and appoint new service centers to expand service coverage across the region.
• Customer Satisfaction: Ensure customer satisfaction by addressing service-related issues, resolving customer complaints, and maintaining a positive customer experience.
• Technical Expertise: Apply in-depth technical knowledge to troubleshoot complex issues related to LED TVs, Air Conditioners, and Washing Machines, and provide guidance to service technicians.
• Process Optimization: Continuously evaluate and improve service procedures and workflows to enhance service efficiency and quality.
• Budget Management: Manage the service department’s budget, ensuring cost control and profitability.

Who should apply

• Education: Bachelor’s degree in Electronics, Electrical Engineering , or a related field.
• 5-10 years of experience in the service and repair of LED TVs, Air Conditioners, and Washing Machines .
• Prior experience in a managerial or leadership role is essential.
• Strong technical knowledge of consumer electronics products, particularly LED TVs, Air Conditioners, and Washing Machines.
• Proficiency in CRM software and other service management tools.
• Excellent team management , communication, and interpersonal skills.
• Strong problem-solving abilities and a focus on customer service .
• Experience with budget management and cost control.
• Additional Skills:
• Ability to build and maintain vendor relationships.
• Strong organizational and time-management skills.