Area Service Manager

Legrand; Ludhiana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IN - NOVATEUR ELECTRICAL & DIGITAL SYSTEMS PRIVATE LIMITED (NEDS) in Ludhiana seeks an Area Service Manager to lead a team of service technicians and expand AMC battery and retrofit services, while developing new customer relationships and maintaining existing client satisfaction.

The role emphasizes strategic leadership, revenue growth, and cross-functional collaboration to ensure compliant and high-quality service delivery. Travel may be required to extend regional presence and partnerships.

Qualifications

• Bachelor's degree in Engineering or relevant field is required or preferred.
• 4–7 years of experience in UPS, BFSI, or healthcare sectors.
• Strong negotiation and communication skills are essential.
• Proven leadership and team management abilities.
• Proficiency in CRM and service management software.
• Ability to work independently and make data-driven decisions.
• Willingness to travel for business.
• AMC battery and retrofit services knowledge is an advantage.
• Analytical mindset with problem-solving skills.
• Fluency in English and local languages preferred.

Responsibilities

• Lead and manage a team of service technicians, ensuring efficient operations.
• Develop and implement strategies to achieve service and revenue goals.
• Handle customer inquiries, provide solutions and ensure high customer satisfaction.
• Negotiate and close deals with customers for AMC battery and retrofit services.
• Monitor market trends and identify new business opportunities.
• Collaborate with other departments for seamless service delivery.
• Maintain and update customer records and service contracts.
• Ensure compliance with company policies and regulations.
• Provide regular performance reports and insights to management.

Skills

Negotiation

Communication

Leadership

CRM proficiency

Data-driven decisions

Analytical thinking

Willingness to travel

English

Local languages

Education

Bachelor's degree in Engineering or relevant field

Tools

CRM software

Service management software

Job description

Job Description

As an Area Service Manager at IN - NOVATEUR ELECTRICAL & DIGITAL SYSTEMS PRIVATE LIMITED (NEDS), you will play a crucial role in achieving our technical and revenue targets. Your primary focus will be on managing and expanding our AMC battery and retrofit businesses, while also bringing on new customers and maintaining strong relationships with existing clients. This is a key leadership position within our organization, offering excellent growth opportunities.

Responsibilities

• Lead and manage a team of service technicians, ensuring efficient and effective operations.
• Develop and implement strategies to achieve technical service and revenue goals.
• Handle customer inquiries, provide solutions, and ensure high customer satisfaction.
• Negotiate and close deals with new and existing customers, focusing on AMC battery and retrofit services.
• Monitor and analyze market trends, identifying new business opportunities.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain and update customer records and service contracts.
• Ensure compliance with company policies and industry regulations.
• Provide regular performance reports and insights to the management team.

Qualifications

• Bachelor's degree in a relevant field (Engineering preferred).
• 4-7 years of experience in the UPS industry, BFSI, or healthcare sector.
• Excellent negotiation and communication skills.
• Strong leadership and team management abilities.
• Proficiency in using CRM and service management software.
• Ability to work independently and make data-driven decisions.
• Willingness to travel for business purposes.
• Familiarity with AMC battery and retrofit services is an advantage.
• Analytical mindset with problem-solving skills.
• Fluency in English and local languages is preferred.