Area Service Manager

TVS Motor Company; Bhopal; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Motor Company in Bhopal is seeking an Area Service Manager to lead service operations at the regional level, ensuring adherence to SOPs, diagnostics, and warranty controls while driving customer satisfaction and dealer profitability.

You will expand the service network, monitor KPIs like NPS and workshop efficiency, coach field teams, and implement digital tools and doorstep services to strengthen aftersales performance in MP.

Responsibilities

• Drive Area-level service business targets including service retention, lost customers recovery, paid service growth, parts revenue, and warranty control.

Job description

White Collar

Job Description

Group Company:Tvs Motor

Designation:Area Service Manager

Office Location: Bhopal

AboutTVS / Who are we?

Drive Area-level service business targets including service retention, lost customers recovery, paid service growth, parts revenue, and warranty control.

• Ensure uniform implementation of service SOPs, diagnostics, and technical processes across dealerships.
• Expand the service network and plan service infrastructure development and capacity enhancement as per potential projection.
• Ensure dealer profitability by improving operational efficiency and monitoring TMs and dealership KPIs such as NPS, CFR, workshop efficiency, and repeat repairs.
• Identify low-performing outlets and lead turnaround strategies through QLQD score reviews, random audit NCs, and coordination with sales and spares teams.
• Ensure timely and effective resolution of critical technical issues from the field, warranty cost control, claim accuracy, and failure trend analysis.
• Analyze new, repeated, and post-modified technical problems and escal or provide feedback to the technical team while ensuring timely warranty claim generation and parts dispatch.
• Review and coach TM service and service engineers, identify training needs, drive upskilling, and tie up with educational institutions for manpower adequacy.
• Drive customer satisfaction initiatives, promote value-added services, manage escalated complaints, and organize customer engagement activities.
• Review customer complaints generation and resolution with TMs and provide feedback to HO.
• Promote and ensure adoption of digital tools, dashboards, and diagnostic tools.
• Ensure rollout of new model readiness, service campaigns, EV preparedness, and initiatives like doorstep service, quick repair service, EWH, double shift, pickup and delivery.

Job Snapshot

Updated Date

02-11-2026

Job ID

JOB ID_05014

Section

Service (CRAOMP1) - MP1

Location