Area Service Incharge

Jio; NTR; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jio in Vijayawada, Andhra Pradesh is hiring an Area Service Incharge to oversee after-sales operations across the region. You will manage resources, recruit and deploy teams, and drive service quality to meet targets.

The role requires an engineering graduate and diploma, 6–10 years in after-sales service, and strong leadership, coordination with sales, service and finance teams, and mentoring customers based on feedback.

Qualifications

• Resource planning, recruitment and deployment responsibilities.
• Partner lifecycle management and service delivery accountability.
• Onboarding quality assurance and manpower availability responsibility.
• Visit partners/markets as required.
• Coordinate with Sales, Service, Network, Finance teams.
• Gather customer feedback and mentor manpower.

Responsibilities

• Candidate is responsible for resource planning, recruitment and deployment.
• Partner lifecycle management
• Ensure onboarding quality and take accountability of service deliverables
• Ensure adequate manpower availability
• Monitor daily performance and motivate team and provide proper training
• Visit partners, markets as required
• Gather customer feedback and mentor and counsel manpower
• Motivate partners for timely targets
• Handle escalations and ensure satisfaction
• Coordinate with Sales, Service, Network, Finance teams
• Participate in various Business Activities as required

Skills

Relationship management

Team management

Delegation skills

Diversity management

Problem Solving skills

Geography knowledge

Domain knowledge of DTH / Cable / Tele

Understanding of business training

Education

Graduation and Diploma in Engineering

Job description

Jio is actively looking to hire candidates for the position Area Service Incharge for Vijayawada Andhra Pradesh

Key requirements are

1. 1. Graduation and Diploma in Engineering stream.
2. 2. Experience of 6-10 years in After sales service.

Job Description

1. Candidate is responsible for resource planning, recruitment and deployment.
2. Partner lifecycle management
3. Ensure onboarding quality and take accountability of service deliverables
4. Ensure adequate manpower availability
5. Monitor daily performance and motivate team and provide proper training
6. Visit partners, markets as required
7. Gather customer feedback and mentor and counsel manpower
8. Motivate partners for timely targets
9. Handle escalations and ensure satisfaction
10. Coordinate with Sales, Service, Network, Finance teams
11. Participate in various Business Activities as required

Skill sets:

1. Relationship management
2. Delegation skills
3. Team management
4. Diversity management
5. Problem Solving skills
6. Experience in area/zone for DTH Industry / Device Operations
7. Geography knowledge
8. Domain knowledge of DTH / Cable / Telecom/ Devices
9. Understanding of business training requirements