Area Service Incharge

Jio; Madurai District; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Jio in Madurai seeks an experienced After Sales Service Manager to lead and coordinate service centers. The role focuses on delivering reliable service, mentoring engineers, and aligning with store managers and sales teams to optimize operations.

The ideal candidate has 6–10 years of after-sales experience, a Diploma/BE/BTech, and strong leadership and process improvement skills to drive customer satisfaction and service excellence.

Competenze

• 6–10 years of experience in after sales service.
• Diploma / BE / BTech preferred.
• Job location: Madurai.

Mansioni

• Establish and maintain service centers in the region.
• Liaise with store managers and sales teams for service operations.
• Ensure customer satisfaction to avoid escalations.
• Motivate and manage service center personnel and care center staff.
• Responsible for service deliverables and outcomes.
• Mentor engineers and provide guidance as needed.
• Manage on-site service calls flow and scheduling.
• Control costs and expenses for service centers within guidelines.
• Ensure adequate manpower to handle customer calls.
• Provide necessary training to team members as required.
• Coordinate to support walk-in customers and field requests.
• Encourage performance improvement by identifying gaps and needs.

Conoscenze

After sales service experience

Formazione

Diploma / BE / BTech

Descrizione del lavoro

Education required : Diploma /B.E/ B.Tech (Preferred)

Exp. Required - 6 - 10 years in After Sales Service

Job Location : Madurai.

1. 1. Establish and maintain the upkeep of service centers
2. 2. Liaison with store manager and sales team for service operations
3. 3. Ensure customer satisfaction to avoid escalation of issues
4. 4. Motivate and manage team of service center and care center personnel
5. 5. Responsible and accountable for service deliverables
6. 6. Mentor and counsel engineers whenever necessary,
7. 7. Control the flow of incoming calls for on-site support of services,
8. 8. Manage costs/expenses of service and care center within given guidelines,
9. 9. Ensure their is adequate amount of manpower to cater to all customer calls,
10. 10. Providing necessary skills/training to the team members based on needs and gaps,
11. 11. Ascertain care center personnel are working in sync to support walk in customers,
12. 12. Encourage the team to enhance their performance levels by identifying gaps and needs