Area Sales Manager

Lenskart.com; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Lenskart.com in Mumbai invites applications for a field sales role focused on driving in-store revenue, upselling, and conversions. You will own the customer journey, handle queries with empathy, and work to improve Net Promoter Scores while ensuring strict adherence to tracking and appointment schedules.

You will lead field coaching initiatives, monitor KPIs, and strive to reduce attrition by maintaining high team competence and performance in a fast-paced retail environment.

Qualifications

• Experience in field sales and revenue generation.
• Strong customer empathy and query resolution.
• Ability to ensure strict tracking and field adherence.
• Experience in coaching field staff and reducing attrition.

Responsibilities

• Sales & Revenue Generation: Drive in-sales targets, upselling, and eye-test conversions. Track and maximize metrics like ATV, overall conversion rates, and Reach on Time.
• Customer Experience: Own the end-to-end customer journey, resolve queries with empathy, and boost NPS scores.
• Locus: Ensuring strict tracking compliance, Field adherence. Appointment: Attend the appointment at the given time.
• Revenue & KPI's : Revenue and KPI's should be as per thr company standard.
• Team Upskilling & Attrition: Maintain high competence through field coaching, reduce field staff attrition.

Skills

Sales targets

Customer experience

Field coaching

Attrition reduction

Job description

• - Sales & Revenue Generation: Drive in-sales targets, upselling, and eye-test conversions. Track and maximize metrics like ATV, overall conversion rates, and Reach on Time.
• - Customer Experience: Own the end-to-end customer journey, resolve queries with empathy, and boost NPS scores.
• Locus: Ensuring strict tracking compliance, Field adherence. Appointment: Attend the appointment at the given time.
• Revenue & KPI's : Revenue and KPI's should be as per thr company standard.
• Team Upskilling & Attrition: Maintain high competence through field coaching, reduce field staff attrition.