Team Lead

Lenskart.com; Hyderabad; On-site; INR 350,000 - 700,000; Full time

Job summary

Lenskart.com is seeking a field sales leader in Hyderabad to drive in-sales targets and optimize customer experiences. You will own the full customer journey, resolve queries empathetically, and work to boost NPS while ensuring field adherence to tracking standards.

You will also focus on coaching the field team to maintain high competency and reduce attrition, with a strong emphasis on revenue generation and KPI alignment. This role is based in Hyderabad and requires on-site presence.

Qualifications

• Drive sales and revenue targets through upselling and eye-test conversions.
• Deliver end-to-end customer experience with empathetic query resolution.
• Ensure strict tracking compliance and field adherence.
• Develop and coach field staff to maintain high competency and reduce attrition.

Responsibilities

• Drive in-sales targets, upselling, and eye-test conversions; track ATV, conversion rates, and Reach on Time.
• Own the end-to-end customer journey; resolve queries with empathy; boost NPS scores.
• Ensure strict tracking compliance and field adherence; attend appointments at the allotted time.
• Maintain high field competence through coaching and address attrition.
• Align Revenue and KPIs with company standards.

Skills

Sales

Customer service

Coaching

Leadership

Job description

• - Sales & Revenue Generation: Drive in-sales targets, upselling, and eye-test conversions. Track and maximize metrics like ATV, overall conversion rates, and Reach on Time.
• - Customer Experience: Own the end-to-end customer journey, resolve queries with empathy, and boost NPS scores.
• Locus: Ensuring strict tracking compliance, Field adherence. Appointment: Attend the appointment at the given time.
• Revenue & KPI's : Revenue and KPI's should be as per thr company standard.
• Team Upskilling & Attrition: Maintain high competence through field coaching, reduce field staff attrition.