Area Recovery Manager

PeopleStrong; Mumbai Suburban; On-site; INR 900,000 - 1,800,000; Full time

Job summary

PeopleStrong seeks an Area Recovery Manager for Secured & Unsecured Lending to lead collections in the Mumbai region. The role focuses on reducing delinquency, normalizing accounts, and ensuring daily account monitoring. You will connect with borrowers via calls and field visits, and build a capable collections team.

The candidate must demonstrate strong interpersonal skills, delivery under pressure, and willingness to travel as required by the company.

Qualifications

• At least 3 years' experience in collection including 2 years of on-roll team leadership.
• Excellent interpersonal and verbal communication skills.
• Willingness to travel as per company requirement.

Responsibilities

• Reduce delinquency across secured and unsecured lending portfolios.
• Facilitate earlier resolution with normalization to minimize write-offs.
• Monitor accounts on daily basis to track performance.
• Engage delinquent borrowers via calls, field collections and other channels.
• Lead, mentor, and train collection staff to improve productivity and compliance.
• Collaborate with Muthoot Fincorp branches for smoother collections flow.

Skills

Delinquency reduction

Team management

Stakeholder communication

Travel readiness

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.