Recovery Officer

PeopleStrong; Jagtial; On-site; INR 500,000 - 800,000; Full time

Job summary

PeopleStrong is seeking an Area Recovery Manager for its Secured & Unsecured Lending Business in Jagtial, India. The role involves managing delinquency reduction and handling accounts while building and training a team.

Applicants should have a minimum of 3 years’ experience in collections, including team leadership, and possess excellent interpersonal skills. Willingness to travel per company requirements is essential.

Qualifications

• At least 3 years’ experience in collections, including 2 years managing team members.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Reduce delinquency rates.
• Resolve issues with normalization.
• Monitor accounts daily.
• Connect with delinquent borrowers through calls and collections.
• Build and train collection teams.
• Collaborate with Muthoot Fincorp branches for collections.

Skills

Result-oriented mindset

Customer handling

Market product knowledge

Interpersonal skills

Pressure management

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods (including but not limited to phone calls & field collections)
• Responsible for team building and training collection staff
• To work closely with Muthoot Fincorp branches for smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.