Area Recovery Manager

PeopleStrong; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PeopleStrong is seeking an Area Recovery Manager for Secured & Unsecured Lending to lead delinquency reduction and recovery initiatives in Lucknow. You will coordinate with branches and manage a team to achieve collection targets.

You will engage delinquent borrowers through calls and field activity, ensure risk-adjusted portfolio quality, and travel as required to support branches and implement normalization strategies.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Ability to build and lead a focused collections team.
• Willingness to travel as per company requirements.

Responsibilities

• Reduce delinquency and improve account recovery.
• Enable earlier resolution with normalization of accounts.
• Monitor accounts daily and take corrective actions.
• Connect with delinquent borrowers via calls and field collections.
• Build and train collections staff, ensuring target delivery.
• Coordinate with Muthoot Fincorp branches to smooth collections.
• Be accountable for portfolio quality of the location.

Skills

Interpersonal skills

Verbal communication

Team leadership

Negotiation

Travel willingness

Pressure handling

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.