Recovery Officer

PeopleStrong; Warangal; On-site; INR 500,000 - 700,000; Full time

Job summary

PeopleStrong in India seeks an Area Recovery Manager for Secured & Unsecured Lending to lead delinquency reduction, early resolution, and daily account monitoring across the location.

You will manage an on‑roll collections team, coordinate with branches, and travel as needed while demonstrating strong interpersonal and communication skills to meet targets under pressure.

Qualifications

• Delinquency reduction targets and risk mitigation.
• Early resolution with normalization where possible.
• Daily monitoring of accounts for recovery progress.
• Contact delinquent borrowers via calls, visits, and other channels.
• Lead and train the collections team for efficiency and compliance.
• Coordinate with Muthoot Fincorp branches for smoother collections.
• Excellent interpersonal and verbal communication are required.
• Ability to meet business targets under pressure and stay resilient.

Responsibilities

• Be accountable for portfolio quality of the location.
• Travel as required by the company.

Skills

Delinquency reduction

Team management

Collections

Interpersonal skills

Communication skills

Target-driven

Travel willingness

Client relationship

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.