Area Recovery Manager

PeopleStrong; Kakinada; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PeopleStrong seeks an Area Recovery Manager for Secured & Unsecured Lending. The role focuses on delinquency reduction, earlier resolution with normalization, and daily monitoring of borrower accounts in coordination with regional branches.

You will lead and train the collections team, engage delinquent borrowers via calls and field visits, and ensure targets are met under pressure. Willingness to travel is required.

Qualifications

• 3+ years’ experience in collection with 2 years of On roll team members.
• Strong interpersonal and verbal communication skills.
• Willingness to travel and meet business targets under pressure.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Contact delinquent borrowers via phone and field collections
• Responsible for team building and training collection staff
• Collaborate with Muthoot Fincorp branches for smoother collections

Skills

Delinquency management

Customer handling

Interpersonal skills

Verbal communication

Team leadership

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.