Recovery Officer

PeopleStrong; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

PeopleStrong is seeking an Area Recovery Manager to lead the secured and unsecured lending recovery efforts in the assigned area. You will be accountable for reducing delinquency, driving early resolution, and achieving collection targets while coordinating with branch teams.

The role requires guiding a collection team, strong communication, and willingness to travel as per company needs. Prior experience in collections and customer engagement is essential.

Qualifications

• Delinquency reduction and early resolution focus.
• Ability to train and lead collection staff.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Manage daily collection activities to reduce delinquencies.
• Supervise and train on-roll collection staff.
• Coordinate with branches for smoother collections process.
• Engage delinquent borrowers via calls and field visits.
• Ensure portfolio quality and target delivery under pressure.

Skills

Delinquency reduction

Team leadership

Communication

Negotiation

Willingness to travel

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.