Area Recovery Manager

PeopleStrong; Ambala; On-site; INR 800,000 - 1,400,000; Full time

Job summary

PeopleStrong in Ambala, India, is hiring an Area Recovery Manager for Secured and Unsecured Lending. The role focuses on reducing delinquencies and improving early resolution, with daily monitoring of accounts and contact with delinquent borrowers by phone and field collections.

The ideal candidate will lead and train the collections team, work with branches, and ensure portfolio quality while meeting business targets under pressure. Willingness to travel is required.

Qualifications

• 3+ years experience in debt collection with leadership exposure.
• Strong interpersonal and communication skills.
• Ability to deliver targets under pressure.
• Willingness to travel as per company requirements.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts daily.
• Contact delinquent borrowers via phone calls and field collections.
• Responsible for team building and training collection staff.
• Work closely with Muthoot Fincorp branches for smoother collections.
• Be accountable for portfolio quality of the location.

Skills

Interpersonal communication

Verbal communication

Team leadership

Targets under pressure

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.