Area Recovery Manager

PeopleStrong; East Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

PeopleStrong seeks an Area Recovery Manager to lead secured and unsecured lending collections. You will focus on delinquency reduction, early resolution, and daily portfolio monitoring. You’ll coordinate with borrowers, supervise field collections, and train staff to achieve targets.

Travel to branches may be required to ensure smooth collections. The role demands strong interpersonal skills, resilience under pressure, and a track record in recoveries and relationship management with lending

Qualifications

• Experience in reducing delinquencies and ensuring early resolution resulting in normalization.
• Proven ability to lead and train collections staff and drive targets under pressure.
• Excellent verbal and written communication, with ability to handle difficult customers and coordinate with branches.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods (including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To work closely with Muthoot Fincorp branches for smoother collections
• Be accountable for portfolio quality of the location
• Willingness to travel as per company requirement.

Skills

Delinquency management

Team leadership

Interpersonal communication

Target driven

Negotiation skills

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.