AREA RECOVERY MANAGER

PeopleStrong; Tirunelveli; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks an Area Recovery Manager for the secured and unsecured lending business. You will lead delinquency reduction, ensure earlier resolution with normalization, and monitor accounts on a daily basis.

You will connect with delinquent borrowers via calls and field collections, build and train the collections team, and collaborate with Muthoot Fincorp branches for smoother recoveries.

Qualifications

• Delinquency reduction.
• Early resolution with normalization.
• Monitor accounts on a daily basis.
• Engage delinquent borrowers via calls and field collections.
• Lead and train collections staff.
• Collaborate with Muthoot Fincorp branches for smoother recoveries.
• 3+ years experience in collection; 2+ years as on-roll team lead.
• Strong interpersonal and verbal communication skills.
• Willing to travel as per company requirements.

Responsibilities

• Delinquency reduction.
• Early resolution with normalization.
• Monitor accounts daily.
• Connect with delinquent borrowers via calls and field collections.
• Train and develop the collections team.
• Coordinate with Muthoot Fincorp branches for smoother collections.

Skills

Collections leadership

Team management

Interpersonal communication

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Skills and Exposure
• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.