Area Collection Manager - TW And PL Ernakulam

CSB Bank; Ernakulam; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

CSB Bank in India seeks an experienced Banking Professional to lead training for executives and ensure DRAs are trained and certified to regulatory standards. The role focuses on driving performance through teamwork and reviewing team results against targets to guide optimization.

Key duties include tracking delinquency by bucket/DPD, regular follow-ups with delinquent customers via a dedicated team, adherence to legal guidelines by agencies, and managing productivity through fixed parameters

Qualifications

• 10–12 years of relevant experience in banking or financial services.
• MBA and graduation in any discipline are required.
• Experience with DRA training and regulatory certification programs.

Responsibilities

• Track and control delinquency across buckets, DPDs, and focus on non-starters for TW Product.
• Regularly follow up with delinquent customers via a dedicated team.
• Ensure adherence to legal guidelines by agencies and executives.
• Manage productivity by setting parameters for in-house and external agencies; review performance.
• Coordinate with the legal team to initiate necessary legal actions on specific cases.
• Ensure collection agencies comply with audit and information security requirements.

Skills

Training management

Regulatory compliance

Performance management

Team leadership

Collections domain

Education

MBA

Bachelor's degree

Job description

Job Description:

• - Manage the training needs for executives
• - Ensure that all his DRAs are trained & Certified as per regulatory requirement
• - Drive performance through team work
• - Review of teams performance in terms of targets vs actual and guide for necessary optimisation

Responsibilities

• 1) Tracking & Controlling the delinquency of the area, bucket wise, dpd wise and focus on Non-starters for TW Product
• 2) Regular follow up with delinquent customers through a dedicated team
• 3) Ensuring adherence of legal guidelines by agencies and executives
• 4) Manage Productivity by fixing productivity parameters for in-house / collection agencies, monitoring performance against set parameters and periodic review
• 5) Co-ordination with legal team to ensure necessary legal action is taken on specific cases
• 6) Ensure collection agencies are complaint with audit & information security requirements of the Organisation

Qualifications

Experience Range : 10 to 12 Years

Qualifications :
Graduate (Any Specialisation)
MBA

Requirements: