Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Bilaspur District; On-site; INR 650,000 - 950,000; Full time

Job summary

SkillLabs in Bilaspur, India is seeking an experienced Collections Leader to drive automotive loan portfolio performance. You will manage a team including a Collection Manager and DMAs, optimize arrears resolution, and monitor bucket-wise metrics to maximize recoveries.

You will conduct monthly field reviews, empanel new agencies/DMAs, oversee agency payouts, and implement HO/RO-driven strategies to improve day-to-day collection results.

Qualifications

• Minimum 5-8 years of collection experience across automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling/leadership experience.

Responsibilities

• Manage the collections team of Collection Manager and DMAs.
• Oversee collection performance: arrears resolution, bucket-wise metrics, roll forward rates, loan loss provisioning, penal interest collection for the assigned area.
• Conduct monthly field reviews and quarterly performance reviews against targets.
• Monthly reviews of agencies/DMAs, empanel new agencies/DMAs for collections.
• Ensure timely billing and payouts to agencies/DMAs per payout grids.
• Evaluate field capacity per Average Collection Ratio (ACR).
• Support HO/RO in strategies to improve day-to-day collection performance.
• Monitor repo stock, ensure repo processes compliance and liquidation with brokers.
• Process receipt books/HHTs/app codes requests; track agency deposits and action non-adherence.
• Recommend legal actions in chronic defaults with local legal team coordination.
• Maintain daily productivity MIS and share with higher management.
• Lead monthly hub meetings for performance reviews and target setting.
• Manage customer service escalations for collection issues; provide geo-limit inputs.
• Escalate sales-related issues for delinquent cases with ASMs.

Skills

Collection experience

Agency management

Data management

Team leadership

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience