Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Salem; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SkillLabs in Salem, Tamil Nadu, invites an experienced Collections Leader to drive performance across automotive loan portfolios including LMV, TW, 3W, LCV, MCV and HCV. The role requires strategic oversight of collection targets and governance of field operations to optimize arrears resolution and bucket wise recovery.

You will partner with HO/RO to implement planned drives and monitor progress. You will manage a team comprising Collection Manager and DMAs, coordinate with agencies, monitor

Qualifications

• 5-8 years of collections experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies and DMAs.
• Excellent data management and reporting skills.
• Proven team-handling and leadership abilities.

Responsibilities

• Oversee collections through team including Collection Manager and DMAs.
• Monitor performance on arrears resolution and bucket-wise recovery.
• Conduct monthly and quarterly performance reviews for the team.
• Coordinate with agencies/DMAs, evaluate and empanel new agencies.
• Ensure periodic billing and payouts to agencies as per payout grids.
• Review field capacity and plan strategies to improve collection performance.
• Monitor repo stock and liquidation processes with HO team and brokers.
• Maintain daily productivity MIS and share with management.
• Handle customer service escalations related to collections.

Skills

Collection management

Team leadership

Vendor management

Data management

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience