Area Collection Manager - Team and Performance Lead

CSB Bank; Chennai; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

CSB Bank is seeking an Area Collection Manager for TW & PL in Chennai. The role focuses on training executives, ensuring DRAs are trained and certified as per regulatory requirements, and driving performance through team collaboration.

You will review team performance against targets and guide optimisation. Responsibilities include monitoring delinquency by bucket/DPD, pursuing delinquent customers with a dedicated team, ensuring legal compliance by agencies, and coordinating with legal to take

Qualifikationen

• Graduate degree in any field
• MBA preferred for advanced handling and strategy

Aufgaben

• Track and control area delinquency by bucket and DPD; focus on non-starters for TW product
• Follow up with delinquent customers via a dedicated team
• Ensure agencies and executives comply with legal guidelines
• Fix productivity parameters for in-house/collection agencies; monitor and review performance
• Coordinate with legal team to take necessary legal action in specified cases
• Ensure collection agencies comply with audit and information security requirements

Ausbildung

Graduate (Any Specialisation)

MBA

Jobbeschreibung

Area Collection Manager - TW & PL| Chennai

Manage the training needs for executives - Ensure that all his DRAs are trained & Certified as per regulatory requirement - Drive performance through team work - Review of teams performance in terms of targets vs actual and guide for necessary optimisation

• 1) Tracking & Controlling the delinquency of the area, bucket wise, dpd wise and focus on Non-starters for TW Product
• 2) Regular follow up with delinquent customers through a dedicated team
• 3) Ensuring adherence of legal guidelines by agencies and executives
• 4) Manage Productivity by fixing productivity parameters for in-house / collection agencies, monitoring performance against set parameters and periodic review
• 5) Co-ordination with legal team to ensure necessary legal action is taken on specific cases
• 6) Ensure collection agencies are complaint with audit & information security requirements of the Organisation

Experience Range : 10 to 12 Years Qualifications : Graduate (Any Specialisation) MBA Experience Level Mid Level