Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Agartala; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SkillLabs in India is seeking an experienced Collections Manager to oversee a team of Collection Managers and DMAs, driving arrear resolutions and optimizing bucket-wise performance across the assigned geographic area.

You will conduct monthly field reviews, manage agency payouts, and coordinate with HO/RO to implement strategies for day-to-day collection improvement. Strong data management and team leadership are essential for success in this role.

Qualifications

• Minimum 5-8 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handing experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters (arrear resolution, bucket-wise resolutions, roll forward rates, loan loss provisioning, penal interest).
• Performance review on field monthly and quarterly performance review of team against allocated targets.
• Monthly reviews of agencies/DMAs, evaluating and empanelling new agencies/DMAs for collection.
• Ensuring periodic billing & processing of payouts for agencies/DMAs as per payout grids.
• Evaluation/correction of field capacity as per the Average Collection Ratio (ACR).
• Executing strategies/drives planned by HO/RO for day-to-day improvement of collection performance.
• Repo kit requirements, monitoring repo stock inventory, compliance to repo processes.
• Liquidation of eligible repo assets with brokers and HO team and collecting payments.
• Receipt books/HHTs/mobile app codes requests for agencies and deposition of collection amounts.
• Initiating appropriate legal actions in chronic default cases with local legal team.
• Daily productivity MIS maintenance and sharing with higher management.
• Monthly team meetings at hub location for performance review and target setting.
• Managing customer service escalations for collection issues and geo-limit inputs.
• Escalation of sales-related issues for delinquent cases with ASMs daily.

Skills

Team management

Data management

Stakeholder coordination

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience