Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Banaskantha; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SkillLabs in Gujarat, India, is seeking an experienced Collections Manager to lead a team of collection professionals across DMAs and partner agencies. The role focuses on arrears reduction, bucket-wise resolutions, and ensuring adherence to payout grids and compliance while driving performance through monthly reviews and ongoing field optimization.

The ideal candidate has 5–8 years in collections, hands-on experience with collections agencies, strong data management skills, and proven team

Qualifications

• 5–8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters (arrear resolution, bucket-wise resolutions, roll forward rates, loan loss provisioning, penal interest).
• Monthly and quarterly performance reviews of the team and targets.
• Review of agency performance and empanelment of new agencies/DMAs.
• Ensuring billing & payouts to agencies/DMAs as per payout grids.
• Evaluation of field capacity based on Average Collection Ratio (ACR).
• Execution of strategies to improve day-to-day collection performance.
• Repo kit, stock inventory, and compliance management for repos.
• Coordinate with brokers/HO for liquidation of repossession assets and collection of payments.
• Maintenance of daily productivity MIS and monthly team meetings for target setting.
• Handling customer service escalations related to collections and geo-limit inputs.

Skills

Collection management

Team leadership

Data management

Experience with agencies

Tools

MS Excel

CRM systems

Job description

Job Responsibilities

• Managing the collections through team of Collection Manager and DMAs


• Responsible for the collection's performance on various collection parameters such as a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets


• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills and Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV


• Experience in managing collection agencies


• Excellent data management skills


• Team handing experience