Area Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Andhra Pradesh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking an experienced Collections Manager to lead a team of DMAs and field agents across the assigned geographic area, driving arrear resolution and bucket-wise performance.

The role requires monitoring agency performance, guiding low performers, and coordinating with HO/RO to implement collection strategies, while ensuring timely payouts and data accuracy.

Strong data management, team leadership, and domain knowledge in automotive finance are essential.

Qualifications

• Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters including arrear resolution and bucket-wise resolutions.
• Performance review on field monthly basis and quarterly performance review of the team.
• Monthly review of agency performance and empanelment of new agencies/DMAs.
• Ensuring periodic billing and payouts to agencies/DMAs as per payout grids.
• Periodic evaluation of field capacity based on Average Collection Ratio (ACR).
• Executing collection strategies/drives planned by HO/RO for performance improvement.
• Repo kit requirements and monitoring of repo stock inventory.
• Liquidation of eligible repo assets in coordination with brokers and HO team.
• Maintaining receipt books/HHTs, app code requests, and deposition of collections by agencies.
• Initiating appropriate legal actions in chronic default cases with local legal team.
• Daily productivity MIS and higher management reporting.
• Monthly hub meetings for performance review and target setting.
• Managing customer service escalations for collection issues and providing geo-limit inputs.
• Escalation of sales-related issues for delinquent cases with ASMs.

Skills

Collection management

Agency management

Data management

Team leadership

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience