Area Collection Manager - Two Wheeler Loans

SkillLabs Resource Services Pvt. Ltd.; Kamrup Metropolitan; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking an experienced Collection Manager to lead a team of DMAs and frontline collectors.

You will oversee arrear resolution, performance metrics, and agency partnerships to drive day-to-day recovery across the assigned geography. The role requires 5–8 years in automotive collections, strong data management skills, and proven team leadership. You will coordinate with HO/RO, monitor payouts, and implement collection strategies to improve overall

Qualifications

• 5–8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Proven team handling experience.

Responsibilities

• Manage collections through a team of Collection Manager and DMAs.
• Monitor performance on key collection parameters and bucket resolutions.
• Review agency performance monthly and quarterly with targets.
• Coordinate payout processing and empanelment of new agencies/DMAs.
• Ensure timely billing, repo operations, and escalation handling.
• Maintain daily productivity MIS and report to management.

Skills

Collection management

Team leadership

Data management

Agency management

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Team handing experience