Area Collection Manager

SkillLabs; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

SkillLabs is seeking a seasoned Collection Manager to lead a regional collection team across dealerships and DMAs in Hyderabad. You will drive performance on key metrics, coordinate with agencies, and implement strategic collection initiatives to improve effectiveness.

The role requires strong data skills, vendor management, and experience in auto finance collections. You will report to HO/RO and collaborate across teams to optimize cash collections daily.

Qualifications

• 5–8 years of collections experience in automotive segments (LMV, two-wheeler, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Manage collections through a team of Collection Manager and DMAs.
• Monitor collection parameters such as arrear resolution and bucket-wise resolutions, including provisioning.
• Review field performance monthly and quarterly for the team against targets.
• Conduct monthly hub reviews with agencies/DMAs and empanel new agencies/DMAs for collection.
• Coordinate billing and payouts to agencies/DMAs per payout grids.
• Evaluate field capacity using Average Collection Ratio (ACR).
• Implement HO/RO strategies to improve day-to-day collection performance.
• Monitor repo stock, ensure process adherence, and coordinate with brokers for liquidation.
• Ensure receipt books/HHTs and app code requests are managed for agencies.
• Recommend legal actions for chronic defaults with local legal team.
• Maintain daily productivity MIS and share with higher management.
• Lead monthly team meetings to review performance and set targets.
• Manage customer service escalations for collection issues; advise on geo limits.
• Escalate sales-related issues for delinquent cases with ASMs.

Skills

Team leadership

Vendor management

Credit collection metrics

Strategy execution

Repossession coordination

Asset liquidation

Documentation

Legal coordination

MIS reporting

Customer service

Job description

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like LMV,TW,3w,LCV,MCV,HCV
• Experience in managing collection agencies
• Exceelent data management skills
• Team handing experience