Application Technical Support Specialist (French)

Accenture India Private Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture India Private Limited is hiring an Application Tech Support Practitioner - French to support production systems, manage incidents, and ensure service levels in a fast-paced Service Desk environment.

You will collaborate with teams to develop expertise, implement disaster recovery measures, and apply your French language skills to customer interactions and incident handling.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Advance French Language skills

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

Application Tech Support Practitioner - French

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your enthusiasm and fresh ideas.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Advance French Language skills

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.