Application Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Bengaluru seeks an Application Tech Support Practitioner to serve as the ongoing interface between the client and the system, ensuring high-quality operation of complex networks and applications.

The role requires excellent communication to define issues and craft resolutions grounded in product knowledge, with a focus on reliability and client satisfaction in daily operations.

Qualifications

• Must have skills include proficiency in Network Infrastructures.
• Strong understanding of network architecture, protocols, and troubleshooting techniques.
• Minimum 3 years of experience in network infrastructures.

Responsibilities

• Act as SME and perform independently.
• Participate in team discussions and contribute to solutions.
• Collaborate with cross-functional teams to enhance system performance.
• Document and communicate technical issues and resolutions to stakeholders.
• Support knowledge base and continuous improvement of support processes.
• Mentor junior team members by sharing knowledge and guidance.

Skills

Network Infrastructures

Education

15 years full time education

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills

Must have skills : Network Infrastructures

Good to have skills

Good to have skills : NA

Minimum

Minimum 3 year(s) of experience is required

Educational Qualification

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between the client and the system or application. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and thoughtfully develops solutions grounded in thorough understanding of the product, fostering a seamless user experience and supporting system reliability throughout daily interactions.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and client satisfaction.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and knowledge base.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network architecture, protocols, and troubleshooting techniques.
• Experience with monitoring and maintaining network performance and security.
• Ability to analyze and resolve complex network-related issues efficiently.
• Familiarity with network hardware components and configuration management.
• Skilled in collaborating with technical teams to implement infrastructure improvements.

Additional Information

• The candidate should have minimum 3 years of experience in Network Infrastructures.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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