Application Tech Support Practitioner

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture in Gurugram is seeking an Application Tech Support Practitioner to act as the ongoing interface between clients and systems, ensuring world-class operation and precise issue resolution using deep product knowledge.

The role requires strong communication, at least 5 years in service desk management, and 15 years of education, with responsibilities spanning SME guidance, cross-team collaboration, training, and performance monitoring.

Qualifications

• Minimum 5 years of experience in Service Desk Management.
• Based at Gurugram office.
• 15 years full-time education required.

Responsibilities

• SME level expertise expected.
• Collaborate and manage the team to perform.
• Responsible for team decisions and initiative.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure best practices.

Skills

Service Desk Management

Incident Management

Ticketing Systems

CRM Software

ITIL

Education

15 years full-time education

Job description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure adherence to best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Strong understanding of incident management processes and tools.
• Experience with ticketing systems and customer relationship management software.
• Ability to analyze and resolve technical issues efficiently.
• Familiarity with ITIL framework and best practices.

Additional Information

• The candidate should have minimum 5 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com

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