Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading consulting firm based in Bengaluru is seeking an experienced Application Tech Support Practitioner. The role involves serving as a key interface between clients and the systems they utilize, ensuring issues are defined and resolved effectively. Candidates should have a minimum of 3 years of experience in Linux operations and a strong proficiency in system administration and troubleshooting techniques. This full-time position emphasizes quality communication and client satisfaction.

Qualifications

• Minimum 3 years of experience in Linux Operations required.
• Ability to assist in development and implementation of support processes.
• Proficiency in scripting languages such as Bash or Python.

Responsibilities

• Act as the ongoing interface between the client and the application.
• Provide training and guidance to junior team members.
• Contribute in providing solutions to work related problems.
• Expected to perform independently and become an SME.

Skills

Linux Operations

System administration

Troubleshooting techniques

Scripting languages (Bash/Python)

Network protocols

System performance analysis

Education

15 years full time education

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills

• Linux Operations

Experience

Minimum 3 Years of Experience is required.

Educational Qualification

15 years full time education.

Summary

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved efficiently, all while maintaining a focus on quality and client satisfaction.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of support processes to enhance client satisfaction.
• Provide training and guidance to junior team members to foster a collaborative environment.

Professional & Technical Skills

• Proficiency in Linux Operations.
• Strong understanding of system administration and troubleshooting techniques.
• Experience with scripting languages such as Bash or Python.
• Familiarity with network protocols and services.
• Ability to analyze system performance and implement improvements.

Additional Information

The candidate should have minimum 3 years of experience in Linux Operations. This position is based at our Bengaluru office.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Information Services