Application Support Engineer

8190 Acn Solutions Pvt.Ltd. Company; Indore District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture is seeking an Application Support Engineer for its Bengaluru office. You will provide ongoing technical support and maintenance of production and development systems, both remote and onsite, working within defined operating models and processes.

You will troubleshoot and resolve issues across server and network areas and act as a subject matter expert. The role requires active participation in team discussions, clear communication, and staying updated on industry practices.

Qualifications

• Minimum 5 years of experience in SD Access Operations.
• Educational qualification: 15 years of full-time education.
• Experience in production and development systems maintenance.

Responsibilities

• Flexible to work in 24x7 rotational shifts, including weekend.
• Excellent communication skills.
• Expected to perform independently and become an SME.
• Participate in team discussions and contribute solutions to problems.
• Ensure timely resolution of technical issues.
• Collaborate with cross-functional teams to troubleshoot and resolve system issues.
• Document troubleshooting steps and solutions for future reference.
• Provide training and guidance to junior team members.
• Stay updated on industry trends and best practices.

Skills

Networking basics

F5 Load Balancers

Cisco ACI

Arista

VMware vSphere Networking

Python

Ansible

Terraform

Git

REST APIs

CI/CD

Education

15 years full time education

Tools

VMware vSphere

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD Access Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.

Roles & Responsibilities

Flexible to work in 24x7 rotational shifts, including weekend Excellent communication skills Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to troubleshoot and resolve system issues. Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Stay updated on industry trends and best practices.

Professional & Technical Skills

Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent) Must Have Skills: F5 Load Balancers, Cisco ACI, Arista, VMWare - vSphere Networking (Minimum 3 Skills out of the list) Good to have Skills: Python, Ansible, Terraform, Git, REST APIs, CI/CD (Minimum 3 Skills out of the list) Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls (Minimum 2 skills out of the list) Proficiency in designing and deployment SDN Datacenter technologies, Load Balancer Technologies (Optional) Professional Certifications Strong understanding of network protocols and technologies. Experience with virtualization technologies like VMware - vSphere. Knowledge of cloud computing concepts and platforms. Hands-on experience with troubleshooting hardware and software issues.

Additional Information

The candidate should have minimum 5 years of experience in SD Access Operations. This position is based at our Bengaluru office. A 15 year full-time education is required. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

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