Application Tech Support Practitioner

Accenture; Kolkata District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Accenture is seeking an Application Tech Support Practitioner who will serve as the ongoing liaison between clients and applications, maintaining high-quality service by clear, proactive communication and precise issue definition to design effective resolutions.

The role emphasizes deep product knowledge, collaboration with cross-functional teams, mentoring junior staff, monitoring system performance, and driving improvements to ensure reliable operation of world-class systems for our clients.

Qualifications

• Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
• Experience in database performance tuning and optimization.
• Strong knowledge of backup and recovery techniques for database systems.
• Ability to manage database security and user access controls effectively.
• Familiarity with database patching and upgrade processes.
• Skilled in troubleshooting and resolving complex database issues.

Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of technical solutions with business requirements.
• Mentor junior team members to support their professional growth and enhance team capabilities.
• Monitor system performance and proactively identify areas for improvement to prevent potential issues.

Skills

Oracle Database Administration (DBA)

Education

15 years full time education

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills

• Oracle Database Administration (DBA)

Good to have skills

NA

Minimum 5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

In the role of an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This position requires a strong commitment to maintaining high-quality service by effectively communicating with clients and internal teams. The role focuses on identifying client issues with precision and developing well-informed solutions that ensure the smooth operation of world-class systems. The practitioner dedicates time to understanding client needs and system behaviors, facilitating seamless interactions and continuous system reliability throughout the day.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of technical solutions with business requirements.
• Mentor junior team members to support their professional growth and enhance team capabilities.
• Monitor system performance and proactively identify areas for improvement to prevent potential issues.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
• Experience in database performance tuning and optimization.
• Strong knowledge of backup and recovery techniques for database systems.
• Ability to manage database security and user access controls effectively.
• Familiarity with database patching and upgrade processes.
• Skilled in troubleshooting and resolving complex database issues.

Additional Information

• The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
• This position is based at our KDC1A - SEZ location.
• 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.