Application Tech Support Practitioner

8112 ASOL-Pune 2 SEZ Company; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking an Application Tech Support Practitioner in Pune. You will act as the ongoing interface between clients and systems, using strong communication and deep product knowledge to define and resolve issues, ensuring our world-class applications run smoothly.

The role requires at least 2 years in service desk management, familiarity with incident management and ITIL, and the ability to work independently while contributing to team discussions and continuous improvement of support

Qualifications

• Must have skills: Proficiency in Service Desk Management.
• Minimum 2 years of experience in Service Desk Management.

Responsibilities

• Become an SME and work independently.
• Actively participate in team discussions.
• Provide solutions to work-related problems.
• Help develop and implement best practices for application support.
• Provide training and guidance to junior team members.

Skills

Service Desk Management

Education

15 years full time education

Tools

ITIL framework

Job description

Project Role

Application Tech Support Practitioner

Project Role Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident in every interaction, as you strive to maintain the integrity and performance of our applications.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Provide training and guidance to junior team members to enhance their skills and knowledge.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with ITIL framework.
• Strong understanding of incident management processes.
• Familiarity with ticketing systems and customer relationship management tools.
• Ability to analyze and troubleshoot application issues effectively.

Additional Information

• The candidate should have minimum 2 years of experience in Service Desk Management.
• This position is based at our Pune office.
• A 15 years full time education is required. 15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture